STUDIO ELSER is an initiative by Elien De Keyser. We are responsible for processing personal data as described in this privacy statement. We will process and use your data in a secure manner, in full compliance with the General Data Protection Regulation (GDPR). If you have any questions about your privacy, feel free to contact us at info@studioelser.com.

Article 1 | Who are we?
ELSER is an initiative by Elien De Keyser
Azaleastraat 119F
9040 Ghent
Email address: info@studioelser.com
VAT number: 0790 728.063

Article 2 | Which data do we use?
Here is an overview of the data we process, why we need it, on what legal basis, and how long we will retain it. We process your name, email address, contact details, and bank details, which are necessary to optimally provide our services based on the agreement. Without this data, we cannot properly fulfill the agreement. For instance, we cannot ship the product if we don’t have the necessary data.
We retain this data for 7 years (this is the legal retention period required by the Tax Authority). Should you have a complaint about our services, we will process your name, email, and the contents of the complaint to find the best possible solution for you. We use this data for the optimal execution of the agreement. We will retain the data until the complaint is resolved.
To make and optimize our website, we use analytics services. We have a commercial interest (legitimate interest) in using your browsing behavior on our website and related data to analyze and improve our service (see Article 6).
We will track your use of our website with Google Analytics and are bound by Google’s retention periods.
When you fill out the contact form on our website, we process, with your explicit consent, your name, email, phone number, and any other data you wish to provide in the form. We retain data from completed contact forms until your query is handled and resolved.

Article 3 | How do we obtain the data?
The mentioned data is obtained from you as a customer or website visitor, as you provide this data when placing an order for our book.

Article 4 | What rights do you have regarding this data?
The General Data Protection Regulation has granted you several rights concerning the personal data you have had processed by us.

  1. Access – You may request to view your data at any time. To verify your identity, we may ask you to confirm it using the KopieID app.

  2. Correction – You can submit a request if, based on your access, you would like to modify, improve, supplement, obscure, or delete your data.

  3. Objection – You can object to the processing of your data based on the legitimate interest of STUDIO ELSER.

  4. Data Transfer – If you wish to transfer your data to another provider, STUDIO ELSER will provide your data in a structured and commonly used format that can be accessed by standard digital systems.

  5. Automated Processing – You may always inform us of your position regarding an automated decision by STUDIO ELSER and have this decision reconsidered by a third party.

  6. Withdrawal – When we have processed data based on your explicit consent, you have the right to withdraw this consent. This may affect the services we can provide you.

To exercise your rights, you can send a request to info@studioelser.com We will assess your request as quickly as possible. If we cannot fulfill your request, we will let you know why we are rejecting it.

Article 5 | Who receives your data?
STUDIO ELSER will not share your data with third parties unless it is necessary for optimal business operations or required by a legal obligation. We will not sell your data.

Article 6 | Cookies
Cookies are small pieces of information that are sent to your browser when visiting the website and then stored on the device’s hard drive that you use to visit our website. These cookies cannot harm your devices. STUDIO ELSER uses functional and analytical cookies.

  • Functional cookies ensure the website works well in all browsers and on all devices. These cookies do not store personal data.

  • Analytical cookies are used for Google Analytics.
    We use this service to see how visitors use our website and which pages are popular. For this purpose, the IP addresses of website visitors are used. You can consult Google’s privacy policy and Google Analytics via this link.

Article 7 | Final Provisions
STUDIO ELSER reserves the right to modify this privacy statement. If you have any questions about this statement or how your data is used, you can email us at info@studioelser.com. If you have a complaint about how we handle your data, you can let us know. Additionally, you can contact the Dutch Data Protection Authority.